Trouble opening an account? Payment stuck? Questions about betting? Find all the answers on this page — in plain, simple English.
Select your issue type and get a quick resolution
Registration, login, password, KYC verification & profile updates
12 topicsDeposit methods, withdrawal times, limits & payment issues
15 topicsBonus claims, rollover requirements, VIP program & special offers
10 topicsBetting rules, live betting, cash out & game-related questions
18 topicsApp download, installation issues, updates & mobile betting
8 topicsAccount security, two-step verification, reporting suspicious activity
9 TopicsSite not loading, error messages, browser compatibility issues
7 topicsLimit setting, self-exclusion, cooling off & support resources
6 topics
Step-by-step answers to the most frequently asked questions
Go to the tbajee 38com homepage and click the "Register" button. You can do this from a mobile device or computer.
Enter your name, mobile number, email, and password. All information must be accurate and genuine — it will be verified later.
An OTP code will be sent to the provided mobile number. Use it to complete verification.
After opening your account, make a deposit using your preferred payment method and claim your welcome bonus.
Click the "Forgot Password" link.
Enter the mobile number or email address used during registration.
Confirm your identity using the OTP code sent to your mobile.
Create a strong password (uppercase and lowercase letters + numbers) and save it.
Log in to tbajee 38com and select the "Deposit" option from the menu.
Choose from bKash, Nagad, Rocket, bank transfer, or other available methods.
The minimum deposit is ৳500. Enter the amount and click "Confirm".
Complete the payment as instructed. Your balance is typically updated within 5–15 minutes.
Tip: If your deposit hasn't arrived, note your transaction ID and contact the support team via live chat. Issues are typically resolved within 1 hour.
Before your first withdrawal, complete KYC verification by submitting your National ID and a selfie.
Go to "Withdrawal" from your dashboard and enter the amount.
Use the same method you deposited with — bKash, Nagad, or bank transfer.
Once submitted, your request is processed within 24 hours. VIP members receive faster service.
Keep in mind: Withdrawals are not allowed until the bonus balance rollover requirement is met. Check your progress on the dashboard.
Select "Sports Betting" from the tbajee 38com navigation. Choose from cricket, football, and 15+ other sports.
Click on your preferred match. You'll find a wide range of markets including Match Winner, Handicap, and Over/Under.
Click on any odds to add a selection to your bet slip. Enter your stake to see the potential payout.
Click the "Place Bet" button. You'll receive a confirmation once the bet is successful.
Each bonus has its own eligibility criteria. The welcome bonus is available to new members only.
Deposit the minimum qualifying amount. Most bonuses are credited automatically.
A specified rollover must be completed before withdrawing from your bonus balance.
Once the rollover is complete, your winnings are transferred to your main balance and are available to withdraw.
Tip: For bonus details Rewards Page View. All terms are clearly stated.
The tbajee 38com support team is always here for you
The fastest way to get help. Average connection time is under 2 minutes.
Get Started NowFor detailed issues, send us an email. You can attach screenshots too.
Fast ResponseSupport@tbajee38com.app
Message us directly on Telegram — a fast and convenient way to get in touch.
ActiveSend us a message on WhatsApp. You can easily share images and documents.
Available 24/7Questions are a natural part of using an online betting platform — especially when you're new. tbajee 38com believes that users have a much better experience when they get the right help at the right time. That's exactly why this Help Center was built — in English, with Bangladeshi users in mind.
Trouble signing up or logging in is one of the most common complaints. In most cases it's caused by minor oversights — such as Caps Lock being on, using an old password, or not clearing your browser cache. If you're having login issues on tbajee 38com, start by refreshing your browser, then clear your cache and cookies. If that doesn't work, reset your password.
KYC verification is a common concern, but it's simply there to keep your account secure. Just upload a photo of the front and back of your National ID along with a selfie. Verification is typically completed within 24 hours.
Don't panic if your balance doesn't update after a deposit. Wait 30 minutes first — mobile banking can sometimes take a little time. If it still hasn't appeared, contact live chat with your transaction reference number. tbajee 38com's support team typically resolves this within an hour.
The most common reason for withdrawal delays is an unmet rollover requirement. When you claim a bonus, you must wager a specified amount before a withdrawal can be processed. You can track your rollover progress at any time from the dashboard.
Most users in Bangladesh access tbajee 38com on mobile. If the site loads slowly, turn off your browser's data saver mode. If the app keeps crashing, uninstall it and reinstall fresh. On a weak connection, it's best to avoid live betting — there's a risk your bets may not go through properly.
Use a strong password and keep two-step verification enabled to protect your account. tbajee 38com will never ask for your password by email or chat — if anyone does, it's a scam. If you notice any suspicious activity, contact support immediately and change your password.
If betting has shifted from entertainment to a problem, tbajee 38com is here to help. You can set daily or monthly limits on your account, take a temporary break, or even opt for permanent self-exclusion. The support team handles all such requests with complete confidentiality.
Tbajee 38com uses SSL encryption and operates on a licensed platform. Your personal information and funds are fully protected.
Answers to the most frequently asked questions, all in one place